cy777 Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the cy777 online entertainment platform and its users. By using cy777's website, app, or any of its services, you are considered to have fully accepted these Terms.

If you do not agree with any part of these terms and conditions, please do not use our platform. cy777 reserves the right to change these Terms at any time, and users will be notified in a timely manner of any significant changes.

2. Account Registration and Eligibility

To open an account on cy777 and enjoy the platform's services, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each person may operate only one account. Creating multiple accounts is prohibited and may result in account suspension or termination.
• Your account login details must be kept completely confidential. You must not allow anyone else to use your account.
• If any information provided on the account changes, our support team must be notified immediately.

cy777 may request additional information or documents for identity verification (KYC) purposes at any time. Withdrawal functionality may be limited until this verification process is completed.

3. Deposit and Withdrawal Policy

cy777 offers secure transaction facilities through Bangladesh's popular mobile banking services.

3.1 Deposit Policy

• The minimum deposit amount across all payment methods is ৳100.
• Accepted deposit methods: bKash, Nagad, Rocket, and Upay.
• Deposited funds are generally credited to the account instantly. If there is any delay due to technical issues, please contact our support team.
• You must use a payment account registered in your own name when making a deposit. Deposits from third-party accounts are not accepted.

3.2 Withdrawal Policy

• The minimum withdrawal amount is ৳800.
• Withdrawal processing time is generally between 15 minutes and 2 hours.
• Identity verification must be completed before a withdrawal can be processed.
• Withdrawals may be held if bonus-related wagering requirements have not been met.
• cy777 reserves the right to suspend withdrawals in cases of suspicious transactions.

4. Bonus and Promotion Terms

cy777 offers various bonuses and promotional offers. These benefits are subject to the following terms and conditions:

4.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000.
• The wagering requirement for this bonus is 25 times (bonus amount × 25).
• The welcome bonus can only be received once, at the time of the first deposit.
• You must apply within the specified time limit to claim the bonus.

4.2 General Bonus Terms

• Each bonus has its own wagering requirements and validity period — please read the full details of each offer carefully.
• It is not possible to withdraw bonus winnings before the wagering requirements have been met.
• cy777 may impose restrictions on the use of bonuses in specific games or betting categories.
• Misuse of bonus benefits (such as creating multiple accounts) may result in account termination.
• cy777 reserves the right to modify or cancel any bonus program at any time.

8. Responsible Gambling

cy777 takes responsible gaming very seriously. We believe that entertainment should always be controlled and balanced.

• Never place bets beyond your means.
• If you feel that gaming is having a negative impact on your personal or financial life, please contact our support team.
• Information on self-exclusion, deposit limits, and cooling-off periods can be found on cy777's Responsible Gaming page.
• This service is for users aged 21 and above only. Parents are requested to keep their children away from this platform.

9. Service Interruptions and Technical Issues

cy777 always strives to ensure uninterrupted service. However, cy777 is not liable in the following situations:

• Any loss caused by internet connection disruptions.
• Temporary service downtime due to server maintenance or upgrades.
• Disruptions to games or transactions caused by third-party technical issues.
• Loss caused by software errors or cyber attacks.

If a game result is inconclusive due to a technical error, cy777 reserves the right to cancel that round and refund the bet amount. cy777 does not recognise winnings obtained as a result of a technical error as valid.

10. Account Closure and Disciplinary Action

cy777 may temporarily suspend or permanently close an account in the following circumstances:

• Any violation of these terms and conditions.
• Failure to complete identity verification or provision of false information.
• Detection of suspicious or fraudulent activity.
• Evidence of involvement in money laundering or illegal financial activity.
• Self-exclusion or responsible gaming reasons at the user's own request.

Upon account closure, all pending bonuses and winnings from incomplete wagering requirements may be forfeited. However, funds that have been legitimately earned and where wagering requirements have been met will generally be returned, unless the closure is due to fraud.

11. Dispute Resolution and Contact

If you have any dispute or complaint regarding your account or a transaction, please contact our customer support team first. Our 24/7 live chat service is available in English.

• Live Chat: 24 hours a day, 7 days a week.
• Email: [email protected]

If you provide relevant details when raising a dispute (transaction ID, date, description of the issue), we will be able to resolve it more quickly. cy777 will review all valid complaints fairly and impartially.

12. Limitation of Liability

To the maximum extent permitted by applicable law, cy777 accepts no liability in the following cases:

• Any financial loss incurred by the user through gaming.
• Loss caused by internet connection issues, device failure, or failure of third-party services.
• Loss resulting from unauthorised access to the user's account, where this is due to the user's own negligence.
• Service interruptions caused by any event outside cy777's control.

13. Changes to Terms

cy777 reserves the right to modify these terms and conditions at any time. In the case of significant changes, notice will be provided via the registered email or on the platform. Continued use of the platform after any changes will be considered as acceptance of the revised terms.

The date of the most recent update will always be displayed at the top of this page. You are advised to visit this page regularly.

14. Entire Agreement

These terms and conditions, together with our Privacy Policy and Responsible Gaming Guidelines, form the entire legal agreement between cy777 and the user. This agreement supersedes any previous oral or written understanding between the user and cy777.

If any part of these terms is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.